Customer Reviews Summary
All Animals Rescue & Transportation is praised for its compassionate service and affordable pricing during a difficult time for pet owners. Many reviews highlight the respectful handling of deceased pets and the thoughtful presentation of ashes in personalized urns. However, there are significant complaints regarding unprofessional behavior, miscommunication about services, and issues with the facility's operating hours.
Tiffany Lauria
My sweet, crazy, funny, little dog Iggy left me early on the morning of 1/21/25. He was the best dog ever! I was happy when my husband called this place and the price was affordable as we aren't in a great place financially. They were very caring as well from picking him up from my house to us picking him up. I thank you for what you all do and for your gentle caring of my situation that day.
Steve V.
Hours listed are not correct.HUGE offense. We drove over an hour with our deceased pet seeking service - for nothing.Why do your online hours list "OPEN 7 DAYS A WEEK TIL 11PM" WHEN YOU CLOSE ON SUNDAYS AT 4:30PM & 5:30PM OTHER DAYS?Wasted our evening last night driving to your location for help and you all are too inconsiderate to correctly list your hours. Rude. Inconsiderate. Unprofessional. Unacceptable. RIDICULOUS. INCOMPETENT!YOUR BUSINESS IS DEALING WITH DEATH. EMOTIONAL & TIME SENSITIVE. GET A CLUE. STOP MISTREATING PEOPLE. DO NOT WASTE THEIR TIME.This place is run by unorganized disrespectful people. There is no excuse. There is no justification. This type of mistake should NOT occur in your business/industry. Completely unacceptable.Correctly list your hours!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stacey Davies
I would recommend All Animals to anyone that unfortunately has to loose a beloved dog pet. Not only were they quick to pick my sweet dog Riki up after I called, they were quick on getting her ready to come back home. In addition, they provided me with a cute little wooden box with her name engraved in the tag for her ashes. Thank you All Animals Rescue for making this difficult time a little easier.
Steve DeVore
My 16 year old dog died suddenly at home. This was the first time I had a dog pass away at home, so I was kind of at a loss as to what to do. I found All Animal Rescue on Google and gave them a call about cremating my dog so my family could spread his ashes. They were very compassionate and kind during a tough time for me and my family. Their services were reasonably priced and they even put his ashes in a cute little box with a dog tag with his name on it. From the first phone call to picking up his ashes, they were easy to work with and very understanding and compassionate. I can easily recommend them if you find yourself in a similar situation.
Tiffany Lauria
My sweet, crazy, funny, little dog Iggy left me early on the morning of 1/21/25. He was the best dog ever! I was happy when my husband called this place and the price was affordable as we aren't in a great place financially. They were very caring as well from picking him up from my house to us picking him up. I thank you for what you all do and for your gentle caring of my situation that day.
Steve V.
Hours listed are not correct.HUGE offense. We drove over an hour with our deceased pet seeking service - for nothing.Why do your online hours list "OPEN 7 DAYS A WEEK TIL 11PM" WHEN YOU CLOSE ON SUNDAYS AT 4:30PM & 5:30PM OTHER DAYS?Wasted our evening last night driving to your location for help and you all are too inconsiderate to correctly list your hours. Rude. Inconsiderate. Unprofessional. Unacceptable. RIDICULOUS. INCOMPETENT!YOUR BUSINESS IS DEALING WITH DEATH. EMOTIONAL & TIME SENSITIVE. GET A CLUE. STOP MISTREATING PEOPLE. DO NOT WASTE THEIR TIME.This place is run by unorganized disrespectful people. There is no excuse. There is no justification. This type of mistake should NOT occur in your business/industry. Completely unacceptable.Correctly list your hours!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stacey Davies
I would recommend All Animals to anyone that unfortunately has to loose a beloved dog pet. Not only were they quick to pick my sweet dog Riki up after I called, they were quick on getting her ready to come back home. In addition, they provided me with a cute little wooden box with her name engraved in the tag for her ashes. Thank you All Animals Rescue for making this difficult time a little easier.
Steve DeVore
My 16 year old dog died suddenly at home. This was the first time I had a dog pass away at home, so I was kind of at a loss as to what to do. I found All Animal Rescue on Google and gave them a call about cremating my dog so my family could spread his ashes. They were very compassionate and kind during a tough time for me and my family. Their services were reasonably priced and they even put his ashes in a cute little box with a dog tag with his name on it. From the first phone call to picking up his ashes, they were easy to work with and very understanding and compassionate. I can easily recommend them if you find yourself in a similar situation.
Sandra Soash
I was provided with compassion and patience. Unfortunately I canβt remember the staff name that helped me, but she went out of her way to sit and chat with me while waiting for help with payment from family. She also helped me find a nice pendant for his ashes. Best part, she locked the office door and stepped out to let me have a moment to say goodbye to my Sweet Boy. Much appreciated! And the pendant is beautiful! ππ»π₯²God bless you all
Jannie Holsten
When our beloved 12 old yellow Labrador passed this morning, our call was answered immediately by a live person and tech, Joe, was here within 90 minutes to take the body.Both were very sympathetic and Joe made sure our other fur babies had time to grieve.
Pearl Peschio
This is a family owned business they are the Best!!!Tristan came to our home to take our precious Dog we had just lostHe was kind and understandingThis was a Very VERY SAD time they it made a lot easier to deal withEveryone over the phone very pleasant as well. Prompt with everything and helpful
nicole manhardt
Though we saved 50.00$ than going to pals or lasting paws we went with all animals I personally don't recommend them because they're un personal insensitive and just rude they took my beloved deceased cat out and weighed her in front of me and they lied saying they called me to come pick her remains when I had to call them 3 weeks to the day later calling me a lier. When I picked up my cat she didn't have a nice bag the other places provided and a card that just read stamp sorry for your loss all animals I highly don't recommend them. If you have to pay for a friendly caring compassionate person to care for your beloved pet family members cremation do it!!!.
Stephanie Morales
During an extremely difficult time for my family and I, weβre grateful for the amazing service provided to us and in handling our little furry baby, Bambii that passed. We also got a little paw print service that they provide, everything was packaged beautifully and perfect and all for an affordable price. ππ»β₯οΈπ
Chellsi Lopez
Starting off I am giving this place two stars because at the very least the service was provided. My rabbit has been returned to me. She came home.I chose this place because it was one of the only opened on a Sunday when I called around to try and make arrangements to have her body cremated. But the place is definitely out of my way roughly 18 miles each way. Anyway when I called I was told very kindly that they accept walk ins and no appointment was required.When I arrived the following morning, holding my rabbits dead body. The man who opened the door greeted me with sarcasm. I said I called and was told you accept walk ins. He responds well here you are walking in the door. That was my greeting.The lady who took her body from me was very sweet as I got emotional trying to explain which side was her head and the other her feet. So she could be carried off respectfully.I wouldnβt have left this review but then upon βpick up time.β I waited the full two weeks to call in and check in on her. The man who answered said yea sheβs ready for pick up sheβs been ready for over a week. Says we called you. He persisted they called. As if I was lying about receiving the phone call. All in all. Very unprofessional and rude in such a painful situation. If you have a business that is dealing with death, I think the key is hiring people who are also the face of your business is to choose ones who display compassion and empathy. Grief is hard enough and prolonging mine for an extra week. Is just shameful.Like I said two stars because she was returned to me and the service I paid for was completed. But in the matters of having a heart, Iβd have gone someplace else.
Michele Sheehan-Chavez Th.M
Thankful we had a sudden shocking tragic death later in night. We accomodated a treated so well by the young man who arrived at 1130 pm to help is. Well worth to cost for peace , comfort a reassurance . Highly reccomed during your time of need.
daniel cantu
Process was easy. Price was affordable. Tristan was respectful and cared about our loss. Other places seamed expensive. Glad we chose All Animal Rescue & Transportation.
Isaiah Calderon
From start to finish the experience was that of compassion. Bella was with us 14 yrs. Being a chocolate Lab, weβre told that was a long time. My boy was 9 months old & she was 1 1/2 yrs. old. Heβs 12 now so they grew up together. Needless to say he took it very hard. Iβm thankful we found your establishment. Receiving her remains was also very sympathetic . It was a great way to show Isaiah all living will pass.Mr. Calderon
Brittany Lape
I've spoken to at least 3 different people over the course of my pet passing. Every single one gets 10 stars in my book. Even the gal that left me a voice-mail to tell me my pets' ashes were ready to be picked up. Everyone has been very kind, understanding, as well as patient. I've already recommended someone your way.The gentleman that picked our deceased pet up was there quickly and even helped with our pets collar, so we didn't have to. Thank you for your help during a difficult time!! Glad my Scarlett was treated with such respect!
Allison Zimmerman
The folks at All Animals Rescue were able to respond very promptly when I needed them. The young man who came to my house was very sweet and understanding of what I was going through. He took good, gentle care of my poor Meka. I am so grateful that there are people who are willing to do this for a living. There was some miscommunication about what I wanted done with her remains, but they did all they could to make up for it. I am not one to add drama to an already miserable situation. I appreciate them for the prompt and caring service they offer.
Valerie Bosenbury
Ally was so sweet and insurer's me that they would take care of my baby. Which I needed at that moment. From when they picked her up to the time I was able to go and bring her home was about 10 day's. Had her in a nice wooden box with a β€οΈ locket and her name juicy ingraved on it. Thanks again to all of you. I will most definitely recommend this business for your fury family member.
Melanie Davis
I donβt want this to come off ungrateful but my experience was completely awful and heart breaking. When I came to All Animal rescue and transport my little 8lb dog passed away and it was on a Sunday. Our family Vet was closed so we didnβt really have very many options.When walking into the facility the lady was very cold and had no sympathy. More of a response I would've see in a fast food restaurant. I brushed it off given the benefit of the doubt that maybe they see this so very often thatβs why. When we came to pick up my dogs Ashes. It was as though I was picking up my groceries. They had him marked as a 14lb dog when he was only 8lbs. The blanket I gave them with him I asked for back. They told me βit was probably trashed or cremated with himβ. I felt so disgusted and angry at myself for leaving his precious body with people who treated him as roadkill on the side of the road. I will not ever recommend this facility or bring another one of my loved pets here again.
Katherine Ann Marie Lopez
My Australia Shepherd Healer Kona passed on 3/26/24 , I spent every penny I had trying to help her but she didn't make it , I had no money to cremate her , I was given All Animals Rescue's number I spoke to a very nice caring gentleman I told him my situation he was so kind as to take care of my Kona I'd pick her up later . From the bottom of my soul Thank you for your kindness a care a making it easy to take care of her . God Bless You . Their are still people out their that careβ€οΈ
Alex Ilya
This company was very helpful when my snake passed away, sending out a very professional individual to remove my pet. After a week they had his ashes in a nice box along with a letter from the company saying they were sorry for my loss.
Frank Ippolito
Amazing service during a sad time as our cat passed away.The tech was super nice and respectful.I'd recommend this company to anyone in need.
Krysta Gawryluk
Overall fine experience but when I got the call to pick up my cat ashes they didnβt leave much time, they called at four and they close at five. And when I called saying Iβll be there at 5:01, what google maps said, the older sounding guy was very rude about it and was like nope we close at 5pm come back tomorrow. In line of business it would be nice to have some compassion towards your customer.
shannon syth
We took the body of our 20 year old kitty, Rosie, in for cremation. The office is small and visually unwelcoming. However, the young man who took care of us was exceptional. He was genuinely kind, sincere, respectful and very gentle when handling our Rosie and in speaking with us from the time we brought Rosie in until the day we picked up her ashes. The ashes were placed in a very sweet wooden urn with a little red heart and engraved with her name. I was very touched with how much empathy this young man showed us. I would highly recommend this organization to anyone who finds themselves in this situation.
Brian Kellerup
When I called the night it happened man on the phone was very nice and understanding when I took her down there the next day and then I dealt with was kind of rude short not a good experience I just lost my dog after all and when I went to pick her up and then was very nice and understanding and that was a good experience just dropping off was kind of bad
Shay Alder
All I can say is thank you. Tristan was above and beyond caring. He made the process easy and kept me updated on his eta. We sadly lost our pet and we had another company that was going to come but they backed out. Distressing as it already is Tristan made it very calming. Went through everything he was going to do to ensure that we didnβt see something we didnβt want to see gave us time to say goodbye with out rushing us. Thank you so much for giving us a good last moments with our dog
Dezarai Mclane
There are so caring for what has happened to your loved animal. I got my dog cremated and it was a quick and easy process.
David Wright
If you live in Phoenix and need end of life support for your pets, you should not call anyone else. The staff are polite,caring, prompt, professional, and the service is reasonably priced. Seriously, DO NOT CALL ANYONE ELSE!!!They are the best in every way!! The pain of the loss of our beloved cat was eased by the sincere and caring treatment we received. A+++++!!
S White
She was very caring and helpful! Every place I called to have my small bird cremated had the same price for a bird or a 200 pound pet. Thought it was crazy! They have reasonable pricing for your beloved pet and handle them with care!
Alexandria Flores
No one prepares for afterlife care. As a pet owner, you know it can happen but you donβt prepare. All Animals Rescue & transportation was so understanding, quick, and quite frankly the cheapest for such a wonderful service. I got my precious baby dog Darla back within 10 business days and she was in a nice box with her name on it. I definitely recommend. Thank you.
Rick Duraj
The service here was immediately cordial and caring. Tristan not only answered my questions over the phone with professionalism and warmth, but was always reassuring. Followup was courteous and as promised. The price was the best that I could find anywhere. I would highly recommend this company to anyone!
Karla Encinas
Wonderful small business! Me walking in, a wreck and having this be the first pet Iβve ever had passing away. They were very kind and compassionate! Made me feel at ease. Prices are very affordable.
Tiffany Lauria
My sweet, crazy, funny, little dog Iggy left me early on the morning of 1/21/25. He was the best dog ever! I was happy when my husband called this place and the price was affordable as we aren't in a great place financially. They were very caring as well from picking him up from my house to us picking him up. I thank you for what you all do and for your gentle caring of my situation that day.
Steve V.
Hours listed are not correct.HUGE offense. We drove over an hour with our deceased pet seeking service - for nothing.Why do your online hours list "OPEN 7 DAYS A WEEK TIL 11PM" WHEN YOU CLOSE ON SUNDAYS AT 4:30PM & 5:30PM OTHER DAYS?Wasted our evening last night driving to your location for help and you all are too inconsiderate to correctly list your hours. Rude. Inconsiderate. Unprofessional. Unacceptable. RIDICULOUS. INCOMPETENT!YOUR BUSINESS IS DEALING WITH DEATH. EMOTIONAL & TIME SENSITIVE. GET A CLUE. STOP MISTREATING PEOPLE. DO NOT WASTE THEIR TIME.This place is run by unorganized disrespectful people. There is no excuse. There is no justification. This type of mistake should NOT occur in your business/industry. Completely unacceptable.Correctly list your hours!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stacey Davies
I would recommend All Animals to anyone that unfortunately has to loose a beloved dog pet. Not only were they quick to pick my sweet dog Riki up after I called, they were quick on getting her ready to come back home. In addition, they provided me with a cute little wooden box with her name engraved in the tag for her ashes. Thank you All Animals Rescue for making this difficult time a little easier.
Steve DeVore
My 16 year old dog died suddenly at home. This was the first time I had a dog pass away at home, so I was kind of at a loss as to what to do. I found All Animal Rescue on Google and gave them a call about cremating my dog so my family could spread his ashes. They were very compassionate and kind during a tough time for me and my family. Their services were reasonably priced and they even put his ashes in a cute little box with a dog tag with his name on it. From the first phone call to picking up his ashes, they were easy to work with and very understanding and compassionate. I can easily recommend them if you find yourself in a similar situation.
Sandra Soash
I was provided with compassion and patience. Unfortunately I canβt remember the staff name that helped me, but she went out of her way to sit and chat with me while waiting for help with payment from family. She also helped me find a nice pendant for his ashes. Best part, she locked the office door and stepped out to let me have a moment to say goodbye to my Sweet Boy. Much appreciated! And the pendant is beautiful! ππ»π₯²God bless you all
Jannie Holsten
When our beloved 12 old yellow Labrador passed this morning, our call was answered immediately by a live person and tech, Joe, was here within 90 minutes to take the body.Both were very sympathetic and Joe made sure our other fur babies had time to grieve.
Pearl Peschio
This is a family owned business they are the Best!!!Tristan came to our home to take our precious Dog we had just lostHe was kind and understandingThis was a Very VERY SAD time they it made a lot easier to deal withEveryone over the phone very pleasant as well. Prompt with everything and helpful
nicole manhardt
Though we saved 50.00$ than going to pals or lasting paws we went with all animals I personally don't recommend them because they're un personal insensitive and just rude they took my beloved deceased cat out and weighed her in front of me and they lied saying they called me to come pick her remains when I had to call them 3 weeks to the day later calling me a lier. When I picked up my cat she didn't have a nice bag the other places provided and a card that just read stamp sorry for your loss all animals I highly don't recommend them. If you have to pay for a friendly caring compassionate person to care for your beloved pet family members cremation do it!!!.
Stephanie Morales
During an extremely difficult time for my family and I, weβre grateful for the amazing service provided to us and in handling our little furry baby, Bambii that passed. We also got a little paw print service that they provide, everything was packaged beautifully and perfect and all for an affordable price. ππ»β₯οΈπ
Chellsi Lopez
Starting off I am giving this place two stars because at the very least the service was provided. My rabbit has been returned to me. She came home.I chose this place because it was one of the only opened on a Sunday when I called around to try and make arrangements to have her body cremated. But the place is definitely out of my way roughly 18 miles each way. Anyway when I called I was told very kindly that they accept walk ins and no appointment was required.When I arrived the following morning, holding my rabbits dead body. The man who opened the door greeted me with sarcasm. I said I called and was told you accept walk ins. He responds well here you are walking in the door. That was my greeting.The lady who took her body from me was very sweet as I got emotional trying to explain which side was her head and the other her feet. So she could be carried off respectfully.I wouldnβt have left this review but then upon βpick up time.β I waited the full two weeks to call in and check in on her. The man who answered said yea sheβs ready for pick up sheβs been ready for over a week. Says we called you. He persisted they called. As if I was lying about receiving the phone call. All in all. Very unprofessional and rude in such a painful situation. If you have a business that is dealing with death, I think the key is hiring people who are also the face of your business is to choose ones who display compassion and empathy. Grief is hard enough and prolonging mine for an extra week. Is just shameful.Like I said two stars because she was returned to me and the service I paid for was completed. But in the matters of having a heart, Iβd have gone someplace else.
sam perez
When I first call I received great serviceThe young man was very caring and even placed me on hold to verify a question with the manager. Well before I called I had put in a request online so I got a call back. The man was insensitive. It's all about money for him he chuckled and said well it's going to cost you to include the babies in the cremation with your cat. Mind you my cat died in labor and her babies were already passed upon delivery. He said well we make our money by the body!!!
Chere Ellis
I lost my 11 year old Bearded Dragon and it hurt!!! They were absolutely amazing, patient and spoke with me as if I were the only client and I appreciate that. I received a nice cedar box with a heart and my babyβs name Boss! They were half the price as a couple of the other pet crematories in the area as well.
Crystal M
This company was amazing. They were quick to come pick up our dog who passed away and made the process easy and fast even during our emotional time. They were very friendly and quick to get our dog's ashes back to us in a lovely box. The only issue would be when trying to call in, you get their voicemail and have to wait for them to call back but their service and friendliness makes up for that small issue as I'm sure they get a lot of calls.
Theodore Valdez
Could not hav found a more caring facility. The employees r so in tune w/people that lose a friend (pet). It's obvious that they've experienced loss too. From beginning to end they were willing to help thru the whole process. Not that it was troublesome but they were willing just in case.Thx guys for ur kindness & caring.
Jessica Houser
There was one issue that happened, but overall, I would recommend. Their compassion through every step of this process and thorough explanation allowed my family and to grieve instead of worrying about taking care of our sweet Belle. Prices are reasonable.
Shadd McEwan
The professionalism and compassion were much appreciated and the price was not as ludicrous as most others.
Kari Haile-Smith
They are very nice people and they were so kind and helpful and caring. I highly recommend them. This is my cat Buddy that passed away.
D C
All Animals Rescue treats your deceased fur babies as if they were their own. Rest assured your pets will be treated as family and be well taken care of after they pass. Thank you so much for your caring attitude and the sincere condolences.
Lisett Jara
When our fur baby passed, Animal Rescue & Transportation understood and helped us to be able to bring our baby back home with her family. Thank you for all of understanding and compassion. RIP Nashley, you are greatly missed. Your brothers miss you.
L.A. Di Gloria
Thank you Tristan! So much! You are so wonderful and took such good care of me and Jinxy. Thank you for the beautiful card!Tristan and his dadβs service is wonderful. Theyβre caring, thoughtful and Very accommodating. Their prices are so reasonable, I almost feel guilty.Theyβre are connected to a pick up animal control branch off of grand and Maryland.
Michele Sheehan-Chavez Th.M
Thankful we had a sudden shocking tragic death later in night. We accomodated a treated so well by the young man who arrived at 1130 pm to help is. Well worth to cost for peace , comfort a reassurance . Highly reccomed during your time of need.
daniel cantu
Process was easy. Price was affordable. Tristan was respectful and cared about our loss. Other places seamed expensive. Glad we chose All Animal Rescue & Transportation.
Isaiah Calderon
From start to finish the experience was that of compassion. Bella was with us 14 yrs. Being a chocolate Lab, weβre told that was a long time. My boy was 9 months old & she was 1 1/2 yrs. old. Heβs 12 now so they grew up together. Needless to say he took it very hard. Iβm thankful we found your establishment. Receiving her remains was also very sympathetic . It was a great way to show Isaiah all living will pass.Mr. Calderon
Brittany Lape
I've spoken to at least 3 different people over the course of my pet passing. Every single one gets 10 stars in my book. Even the gal that left me a voice-mail to tell me my pets' ashes were ready to be picked up. Everyone has been very kind, understanding, as well as patient. I've already recommended someone your way.The gentleman that picked our deceased pet up was there quickly and even helped with our pets collar, so we didn't have to. Thank you for your help during a difficult time!! Glad my Scarlett was treated with such respect!
Allison Zimmerman
The folks at All Animals Rescue were able to respond very promptly when I needed them. The young man who came to my house was very sweet and understanding of what I was going through. He took good, gentle care of my poor Meka. I am so grateful that there are people who are willing to do this for a living. There was some miscommunication about what I wanted done with her remains, but they did all they could to make up for it. I am not one to add drama to an already miserable situation. I appreciate them for the prompt and caring service they offer.
Valerie Bosenbury
Ally was so sweet and insurer's me that they would take care of my baby. Which I needed at that moment. From when they picked her up to the time I was able to go and bring her home was about 10 day's. Had her in a nice wooden box with a β€οΈ locket and her name juicy ingraved on it. Thanks again to all of you. I will most definitely recommend this business for your fury family member.
Melanie Davis
I donβt want this to come off ungrateful but my experience was completely awful and heart breaking. When I came to All Animal rescue and transport my little 8lb dog passed away and it was on a Sunday. Our family Vet was closed so we didnβt really have very many options.When walking into the facility the lady was very cold and had no sympathy. More of a response I would've see in a fast food restaurant. I brushed it off given the benefit of the doubt that maybe they see this so very often thatβs why. When we came to pick up my dogs Ashes. It was as though I was picking up my groceries. They had him marked as a 14lb dog when he was only 8lbs. The blanket I gave them with him I asked for back. They told me βit was probably trashed or cremated with himβ. I felt so disgusted and angry at myself for leaving his precious body with people who treated him as roadkill on the side of the road. I will not ever recommend this facility or bring another one of my loved pets here again.
Katherine Ann Marie Lopez
My Australia Shepherd Healer Kona passed on 3/26/24 , I spent every penny I had trying to help her but she didn't make it , I had no money to cremate her , I was given All Animals Rescue's number I spoke to a very nice caring gentleman I told him my situation he was so kind as to take care of my Kona I'd pick her up later . From the bottom of my soul Thank you for your kindness a care a making it easy to take care of her . God Bless You . Their are still people out their that careβ€οΈ
Alex Ilya
This company was very helpful when my snake passed away, sending out a very professional individual to remove my pet. After a week they had his ashes in a nice box along with a letter from the company saying they were sorry for my loss.
Frank Ippolito
Amazing service during a sad time as our cat passed away.The tech was super nice and respectful.I'd recommend this company to anyone in need.
Stacey Almendarez
I was impressed with the entire process from beginning to end.β€οΈπYour concern and carefor our family during this time.
Luciana Taylor
It was the best experience that a person could ask for in a time like this. Everybody treated me with such kindness and compassion from the start from the phone call to pick him up my dear Bear. The young gentleman who came out and assisted with picking up my bear handled it with such professionalism and such Grace and compassion.
Lorrie Nunnia
They are reasonable, caring, kind, compassionate and they put my dog's ashes in a beautiful wood box with his name on it. Thank you οΈ
Karie Modlin
I had lost my boxer. They were so kind, compassionate, and respectful. When I went to pick up Lilyβs cremains they put her in a beautiful cedar box and gave me a card on how sorry for our loss, which was unexpected, and made me cry and smile. Itβs still a hard loss, but they were wonderful. I would highly recommend them for all your pets who pass away.
Erica Alves
I would definitely recommend! They are very kind and compassionate considering the situations they handle. Our dog passed at home and we went to them for him to be cremated. They were quick, efficient and he came home in a beautiful wood box and carved name tag.
Sherry Afify
I was really satisfied with the empathy and understanding from the staff and the way they took care of my puppy. She came back to me in a sweet cedar box with her name engraved into a heart.
Chris Tobell
What an amazing company they treated us so well and the pricing was better than any other place. No after hours charges either! Super lucky that we stumbled upon this service
Ally
This company has way better prices than any other cremation service, Ive called everyone in the valley. The lady on the phone was very sweet and understanding while I was crying on the phone. They were fast, reliable and very knowledgeable. Got my pet back in less that 10 days in a beautiful cedar urn box. All animals rescue thank you!!!
Valarie Centeno
As far as I know, I received MY cremated rabbit Lola from them. I elected to drop and pick up my Lola. When I arrived there, I felt as though I made a mistake by coming there bc of their callous way of handling the situation. I traveled very far and I'm also a new resident of Arizona so I did not know where else to go. Therefore, I used their company. They are definitely in the business for the money and not their customers. The compassion for the situation is non-existent. I have other animals and if one should meet her demise, I would not use this company again. Even in death, people find comfort in knowing that their furry loved one is in good caring hands.
Joey Rybackii
I lost my best boy last night around 8 pm and couldnβt find anybody willing to come pick him up. Even for additional charges. Everyone I called either had a voicemail and no call back or no after hours options. I set up a pickup at 8:45 and they were there in less than an hour. Thanks for what you do guys. They said Iβll be able to pick Charlie up in about two weeks and heβll be in a cedar urn with an engraved name tag. Nice price too.
Krysta Gawryluk
Overall fine experience but when I got the call to pick up my cat ashes they didnβt leave much time, they called at four and they close at five. And when I called saying Iβll be there at 5:01, what google maps said, the older sounding guy was very rude about it and was like nope we close at 5pm come back tomorrow. In line of business it would be nice to have some compassion towards your customer.
shannon syth
We took the body of our 20 year old kitty, Rosie, in for cremation. The office is small and visually unwelcoming. However, the young man who took care of us was exceptional. He was genuinely kind, sincere, respectful and very gentle when handling our Rosie and in speaking with us from the time we brought Rosie in until the day we picked up her ashes. The ashes were placed in a very sweet wooden urn with a little red heart and engraved with her name. I was very touched with how much empathy this young man showed us. I would highly recommend this organization to anyone who finds themselves in this situation.
Brian Kellerup
When I called the night it happened man on the phone was very nice and understanding when I took her down there the next day and then I dealt with was kind of rude short not a good experience I just lost my dog after all and when I went to pick her up and then was very nice and understanding and that was a good experience just dropping off was kind of bad
Shay Alder
All I can say is thank you. Tristan was above and beyond caring. He made the process easy and kept me updated on his eta. We sadly lost our pet and we had another company that was going to come but they backed out. Distressing as it already is Tristan made it very calming. Went through everything he was going to do to ensure that we didnβt see something we didnβt want to see gave us time to say goodbye with out rushing us. Thank you so much for giving us a good last moments with our dog
Dezarai Mclane
There are so caring for what has happened to your loved animal. I got my dog cremated and it was a quick and easy process.
David Wright
If you live in Phoenix and need end of life support for your pets, you should not call anyone else. The staff are polite,caring, prompt, professional, and the service is reasonably priced. Seriously, DO NOT CALL ANYONE ELSE!!!They are the best in every way!! The pain of the loss of our beloved cat was eased by the sincere and caring treatment we received. A+++++!!
S White
She was very caring and helpful! Every place I called to have my small bird cremated had the same price for a bird or a 200 pound pet. Thought it was crazy! They have reasonable pricing for your beloved pet and handle them with care!
Alexandria Flores
No one prepares for afterlife care. As a pet owner, you know it can happen but you donβt prepare. All Animals Rescue & transportation was so understanding, quick, and quite frankly the cheapest for such a wonderful service. I got my precious baby dog Darla back within 10 business days and she was in a nice box with her name on it. I definitely recommend. Thank you.
Rick Duraj
The service here was immediately cordial and caring. Tristan not only answered my questions over the phone with professionalism and warmth, but was always reassuring. Followup was courteous and as promised. The price was the best that I could find anywhere. I would highly recommend this company to anyone!
Karla Encinas
Wonderful small business! Me walking in, a wreck and having this be the first pet Iβve ever had passing away. They were very kind and compassionate! Made me feel at ease. Prices are very affordable.
Dick Gibby
A great compassionate service. A caring and respectful ecperience.
Thomas Batt
These people are complete professionals. They provided the services that were needed at the time, with the utmost care and respect....
Jill Markussen
The young man that was working, there was extremely polite, empathetic, and very helpful!! My 15-year-old Shih Tzu died suddenly at home and thatβs one of the worst trips I ever made in my life, But I left, feeling good about the choice I made, and where to take him.
Jess Norton
Not very compassionate. I called to ask if they could help transport a PET piglet to the crematorium. They cut me off to say they only do pets, not livestock. They then proceeded to refer me to an animal rendering and grease removal company. Disgusting and heartless. Absolutely do not recommend.Edited to add: I understand you do not take "livestock." But maybe don't suggest people's pets be turned into grease. Would you do the same to your dog?? That's absolutely unacceptable. DO BETTER.
Diane Oscarson
I was very happy with the service I recieved.. My Great Dane Smokey passed away.. They were very nice and compassionate.
Sandra Odogui
They were kind and understanding of our loss. I spoke with a lady over the phone she was really nice, and spoke with a young man in person he was really nice also. There were times when I would cry middle sentence and they were patient with me.
Laura Flannery
They were awesome. Said it would be about 10 days before I would get her back. It only took 7. And she came back in a beautiful satin pouch and wooden box with her name on it.
Alexis Roman
This is the only place I can truly say where they care about people and their animals. Everywhere else just wants money up to $350-$450 which is insane. They are the cheapest in the valley. Trust me when I say this they're the best! I spent a total of $250 for everything. It's the best price you'll find anywhere!
eliza romero
The process was smooth. They were readily available, always answered the phone and answered any question. The turnaround time was accurate. Reasonably priced compared to the competitors for the quality of service.
Sherie Hauck
They helped with compassion and patience during our very difficult time. Much appreciated 5 stars!!
sam perez
When I first call I received great serviceThe young man was very caring and even placed me on hold to verify a question with the manager. Well before I called I had put in a request online so I got a call back. The man was insensitive. It's all about money for him he chuckled and said well it's going to cost you to include the babies in the cremation with your cat. Mind you my cat died in labor and her babies were already passed upon delivery. He said well we make our money by the body!!!
Chere Ellis
I lost my 11 year old Bearded Dragon and it hurt!!! They were absolutely amazing, patient and spoke with me as if I were the only client and I appreciate that. I received a nice cedar box with a heart and my babyβs name Boss! They were half the price as a couple of the other pet crematories in the area as well.
Crystal M
This company was amazing. They were quick to come pick up our dog who passed away and made the process easy and fast even during our emotional time. They were very friendly and quick to get our dog's ashes back to us in a lovely box. The only issue would be when trying to call in, you get their voicemail and have to wait for them to call back but their service and friendliness makes up for that small issue as I'm sure they get a lot of calls.
Theodore Valdez
Could not hav found a more caring facility. The employees r so in tune w/people that lose a friend (pet). It's obvious that they've experienced loss too. From beginning to end they were willing to help thru the whole process. Not that it was troublesome but they were willing just in case.Thx guys for ur kindness & caring.
Jessica Houser
There was one issue that happened, but overall, I would recommend. Their compassion through every step of this process and thorough explanation allowed my family and to grieve instead of worrying about taking care of our sweet Belle. Prices are reasonable.
Shadd McEwan
The professionalism and compassion were much appreciated and the price was not as ludicrous as most others.
Kari Haile-Smith
They are very nice people and they were so kind and helpful and caring. I highly recommend them. This is my cat Buddy that passed away.
D C
All Animals Rescue treats your deceased fur babies as if they were their own. Rest assured your pets will be treated as family and be well taken care of after they pass. Thank you so much for your caring attitude and the sincere condolences.
Lisett Jara
When our fur baby passed, Animal Rescue & Transportation understood and helped us to be able to bring our baby back home with her family. Thank you for all of understanding and compassion. RIP Nashley, you are greatly missed. Your brothers miss you.
L.A. Di Gloria
Thank you Tristan! So much! You are so wonderful and took such good care of me and Jinxy. Thank you for the beautiful card!Tristan and his dadβs service is wonderful. Theyβre caring, thoughtful and Very accommodating. Their prices are so reasonable, I almost feel guilty.Theyβre are connected to a pick up animal control branch off of grand and Maryland.
Ericka Hernandez
My Nawla recently passed away. I called all animals rescue they were very pleasant and retuned my calls. They provided excellent service god my baby back 2 weeks later I recommend anyone here for services. The staff is great and knowledgeable. Theyβll even transport your pet if need be. Thank you all animal rescue.
margie cox
You guys did an amazing job truly appreciate how I was treated and my dog Dixie . Thank you very much!
Sondra Hoover
Everyone I had contact with was phenomenal. They were caring, compassionate, thorough, easy to communicate with and made a hard time less painful. Thank you
Vic Luis
They were kind and caring and very helpful in a bad situation! I recommend calling them
Jennifer Ball
They were amazing during my painful time. They were respectful and compassionate. I will call them every time during my loss.
Carsyn Birker
iβm honestly scared to comment since reading the replies to most negative reviews but i called to simply ask about services , accidentally they hung up on me while transferring and they did clarify that was what happened when i called back but they seemed in a rush. every other place iβve called today could atleast put a fake compassionate tone in their voice , they made it seem like this is just another business not a place that can deal with passed loved ones. not to mention they hung up so fast if i did have another question (which i did) id have to call a THIRD time which i wonβt be. slow down a little and show some emotions please. i know everyone wonβt be like that but this is your business and youβre dealing with deceased family members sometimes not just random strays. take the time the slow down and show compassion please.
Emily Burtis
I had a great experience! The staff were kind and made sure I knew that my beloved pet was in good hand for their final journey of life.
Peggy Brunner
Wonderful caring staff. I recommend highly.
Michael Campbell
Was an excellent experience the young man was very professional and kind made the process of us losing a family member much easier very much appreciated definitely will recommend your company to other people that lose one of their family members are in the same situation that I run into have a great day
Francisco Diaz
Very cordial. They took good care of both our puppies. Very grateful for their care.
Stacey Almendarez
I was impressed with the entire process from beginning to end.β€οΈπYour concern and carefor our family during this time.
Luciana Taylor
It was the best experience that a person could ask for in a time like this. Everybody treated me with such kindness and compassion from the start from the phone call to pick him up my dear Bear. The young gentleman who came out and assisted with picking up my bear handled it with such professionalism and such Grace and compassion.
Lorrie Nunnia
They are reasonable, caring, kind, compassionate and they put my dog's ashes in a beautiful wood box with his name on it. Thank you οΈ
Karie Modlin
I had lost my boxer. They were so kind, compassionate, and respectful. When I went to pick up Lilyβs cremains they put her in a beautiful cedar box and gave me a card on how sorry for our loss, which was unexpected, and made me cry and smile. Itβs still a hard loss, but they were wonderful. I would highly recommend them for all your pets who pass away.
Erica Alves
I would definitely recommend! They are very kind and compassionate considering the situations they handle. Our dog passed at home and we went to them for him to be cremated. They were quick, efficient and he came home in a beautiful wood box and carved name tag.
Sherry Afify
I was really satisfied with the empathy and understanding from the staff and the way they took care of my puppy. She came back to me in a sweet cedar box with her name engraved into a heart.
Chris Tobell
What an amazing company they treated us so well and the pricing was better than any other place. No after hours charges either! Super lucky that we stumbled upon this service
Ally
This company has way better prices than any other cremation service, Ive called everyone in the valley. The lady on the phone was very sweet and understanding while I was crying on the phone. They were fast, reliable and very knowledgeable. Got my pet back in less that 10 days in a beautiful cedar urn box. All animals rescue thank you!!!
Valarie Centeno
As far as I know, I received MY cremated rabbit Lola from them. I elected to drop and pick up my Lola. When I arrived there, I felt as though I made a mistake by coming there bc of their callous way of handling the situation. I traveled very far and I'm also a new resident of Arizona so I did not know where else to go. Therefore, I used their company. They are definitely in the business for the money and not their customers. The compassion for the situation is non-existent. I have other animals and if one should meet her demise, I would not use this company again. Even in death, people find comfort in knowing that their furry loved one is in good caring hands.
Joey Rybackii
I lost my best boy last night around 8 pm and couldnβt find anybody willing to come pick him up. Even for additional charges. Everyone I called either had a voicemail and no call back or no after hours options. I set up a pickup at 8:45 and they were there in less than an hour. Thanks for what you do guys. They said Iβll be able to pick Charlie up in about two weeks and heβll be in a cedar urn with an engraved name tag. Nice price too.
Scott Duquesnel
Very compassionate team, took care of us and our fur baby when he passed. Would have given 5 stars, but my wife and I seeing the tech that did the pick up putting our baby in a trash bag was jarring.
Debi Smith
My sweet girl died at home and they came and picked her up and took her to be cremated. I got her ashes back in a beautiful box. Everything was done quickly and made losing my baby a little easier
KATRINA OSUNA
Sadly I canβt put 0 stars. I used this company when my dog passed and was told that they would call when his ashes were ready. 4 weeks passed and I hadnβt heard anything, checking my phone, email, and vm and nothing. So, I called and the gentleman on that answered the phone was courteous and in the middle of our conversation some girl supposedly the βsupervisorβ jumps on the phone with a real condescending tone and states that she is the one that makes the calls and she must have been given a bogus number or my voicemail was full and she couldnβt leave a message, and I said no I did not give a bogus number nor is my voicemail ever full. And then she hung up on me. And when my husband and I picked up our dogs ashes I asked her why sheβs so rude and weβre customers and donβt deserve to be treated that way and her response was βwell you got your animalβ, and then proceeded to shut the door in our faces. Never use these people.
Rhonda Williams-Harney
Thank you for the care of my baby of 15 yrs.. she was always a good dog and I wanted the best for her. I appreciate you for making her passing better for me.
Alice Vargas
They were so compassionate with us and took care of our need and I thank them very much for being there for us
Becca Roberts
We have used All Animals twice now and they are amazing to deal with especially in our sadness. Very professional, caring and they provide a great service, would highly recommend them!
Ron Hartman
They made the process of handling the death of a loved pet. The cremains were returned in a beautiful wooden box with a personalized tag. Everyone that i dealt with was respectful and understanding
Amy Solimine
I just lost my daughter Lexilou she was the best and fisty little girl the people at this Facility was kind compassionate caring and very . Very reasonable in The cremation of my Lexi lo I felt very comfortable in recommending these people with 5 stars And to top it all off it was on a Sunday and she died at home And the gentleman on the phone was just very accommodating and nice Thank you for your service
Finding God
Thank you! My dog a passed away at home and the team treated my Moshee with such kindness, and love. They helped me with picking him up and for cremation.Even the driver was so caring picking him up when I was falling apart with grief and lovingly returned my Moshee to my door. In a beautiful wooden box with his name on it.I truly appreciate it.
Annette Acosta
Unfortunately our family dog of 16 years passed away in my arms the most heartbreaking thi nk ihaveever had to. Witness .. I never had to go thru this. I started making calls early morning a gentleman. Who was the answering person for A..A.R.T..in glandale. Waa so nice and said well take care o f everything...then I turned this over to my sig other...between this moment all was great then my sigothere and his sister had to deal with so much ..after the person came tho our house I was told I all went to rap..not time too our beloved pup and everyone's feelings .what can say is after 3_4 days the owner Rob young demanded us Togo get Ed.. NOW..we got there 20 min herefused to answer door waiting for help.. eventually hour half later the other game .the pushed my nedon a rackety table..asked me I I wanted to make sure it was my dog..both of the men just stood me a d my boyfriend had to tear into two regular plastic bags And his beautiful face popped out..my dear lovely dog..my heart broke I cried and cried than Rob you has the frickin nerd to say...with his hands crossed....you have a. Nice day at that point I about threw up...we had to get our 90 lbdead lab in my truck they wouldn't wait for the better coming in five min. Horrible experience I have ever had anything like t his happen I sure hope they listen and maybe take accountability for there a tions if I could give a minus star I would.please read all reviews I'm sure you will find a better place!!!!!!!!! This place is sad
Dick Gibby
A great compassionate service. A caring and respectful ecperience.
Thomas Batt
These people are complete professionals. They provided the services that were needed at the time, with the utmost care and respect....
Jill Markussen
The young man that was working, there was extremely polite, empathetic, and very helpful!! My 15-year-old Shih Tzu died suddenly at home and thatβs one of the worst trips I ever made in my life, But I left, feeling good about the choice I made, and where to take him.
Jess Norton
Not very compassionate. I called to ask if they could help transport a PET piglet to the crematorium. They cut me off to say they only do pets, not livestock. They then proceeded to refer me to an animal rendering and grease removal company. Disgusting and heartless. Absolutely do not recommend.Edited to add: I understand you do not take "livestock." But maybe don't suggest people's pets be turned into grease. Would you do the same to your dog?? That's absolutely unacceptable. DO BETTER.
Diane Oscarson
I was very happy with the service I recieved.. My Great Dane Smokey passed away.. They were very nice and compassionate.
Sandra Odogui
They were kind and understanding of our loss. I spoke with a lady over the phone she was really nice, and spoke with a young man in person he was really nice also. There were times when I would cry middle sentence and they were patient with me.
Laura Flannery
They were awesome. Said it would be about 10 days before I would get her back. It only took 7. And she came back in a beautiful satin pouch and wooden box with her name on it.
Alexis Roman
This is the only place I can truly say where they care about people and their animals. Everywhere else just wants money up to $350-$450 which is insane. They are the cheapest in the valley. Trust me when I say this they're the best! I spent a total of $250 for everything. It's the best price you'll find anywhere!
eliza romero
The process was smooth. They were readily available, always answered the phone and answered any question. The turnaround time was accurate. Reasonably priced compared to the competitors for the quality of service.
Sherie Hauck
They helped with compassion and patience during our very difficult time. Much appreciated 5 stars!!
Ron Tanner
They were very kind and comforting with the loss of our dear dog.
Sonja Carden
If you have an emergency, don't call them! Needed assistance with a found hurt animal and they've never responded to my voicemail. Luckily AHS was more responsive and helpful.Edit:In your response you are saying that you do not pick up hurt strays. That's fine but you could at least have returned my call. But thanks for trying to blame me, way to go!
AJ Medina
I have called numerous times and always get voice mail. I have sent an email detailing my needs and still no response. Looking at other reviews on this business indicates the same trends demonstrated; lack of response. As a potential paying customer, I am seeking other providers to help me. I would suggest you do the same and skip this business. You will be better served doing so.
Erika Adams
Second scenario (1/12/18):I called to get assistance with their pet ambulance service that is supposedly available 24/7 or at the very least from 8 AM TO 1 AM Mon-Sun. I called very after 9 on Friday morning because I was not able to transport my dog to an emergency vet without assistance (she is at least 70 pounds and she had been bleeding from what I later found out was pyometra). I left two messages, detailed with my name and number. I even emailed the customer service email provided on their website and I am still receiving mail delivery error messages 4 days later. I am starting to doubt that this is even a real company. And I urge everyone who is reading this to please look elsewhere for assistance. I called on Friday 1/12/18 and it is now Monday 1/15/18. I don't need their help any longer and I don't want some BS response from them either. I tried to give a second chance but you have blown it once again. Perhaps you shouldn't false advertise or claim to offer services you don't actually offer. This is the last time I will ever reach out to this company. I am DONE.First scenario (7/8/17)I called multiple times on Saturday night (7/8), the first being at 8:20pm. I was sent to voicemail and completely overwhelmed by grief, left a voicemail with my info between sobs. Tried calling numerous times later that night with the same "We are experiencing high call volumes" message, which I knew was bogus. Checked the website just to confirm that they are supposedly available Monday through Sunday from 6 AM to 1 AM for animal pickup and emergency services only. Seeing as my dog of 8 years passed away and the weather isn't too forgiving when it comes to decomposing, I ended up calling another company to assist. They picked up the phone right away, expressed their condolences, and scheduled pick up the next morning (since I waited so long for a call back from this company). I hate to say "Thank God it wasn't an emergency and my dog had already passed" but really, I should. I decided to check the reviews on this company and the responses from this company lack empathy and understanding. All I read are justifications and victim blaming. Its completely unprofessional and unnecessary. You would not treat human beings grieving another human like this and you certainly should not do the same to a human being grieving a pet who is very much like family. I hope you develop better methods of communication so that this doesn't happen to another grieving customer. It is Sunday (7/9) at 5 PM and I have yet to receive a call back. I am thankful I trusted my instincts and contacted another company. DO BETTER.
Armando Mercado
Worst experience ever! The owner showed up drunk and with a black bag as if ready to take out the trash. All our children/grandchildren were there weeping and he just ignored them and because of his intoxication was loud and rude. I posted on his FB page, he "liked" it then deleted the post! DO NOT USE HIM. My fault I should of asked for referrals. I did receive an amazing one and what a difference this morning, I can have peace now.
Collin Kellner
Very polite staff, I dropped of my recently deceased cat βmeowsallotβ and I was in and out in 5 minutes. The urn and paw print was ready for pick up in just 2 weeks! Thanks A.A.R.T!!
John Heller
My pet passed away at 930pm on 4/3/17...i called to have the body picked up and got the voicemail...i left all the necessary info and waited for a return call...245am came around and still no call back. For a 24hour pick up and removal company you sure are bad at returning calls to greiving pet parents.
Jerry Olivo
This was a very difficult experience for me but this company made me feel at ease and they took very good care of my cat bandit. I would highly recommend them
Alicia Cayetano
The person who took care of me was a young man. And he did it with a lot of patience and told us words of support for the loss of our little friend.
Nicole Hahn
If I could give this place a 0 star I would but disappontedly I give them a 1... their website states that they provide burial services due to the fact that they understand that not everyome can afford pet cremation but when I called they stated they only do that for strays or pets hit by cars..? Makes no sense to me lost my buisness.
Ericka Hernandez
My Nawla recently passed away. I called all animals rescue they were very pleasant and retuned my calls. They provided excellent service god my baby back 2 weeks later I recommend anyone here for services. The staff is great and knowledgeable. Theyβll even transport your pet if need be. Thank you all animal rescue.
margie cox
You guys did an amazing job truly appreciate how I was treated and my dog Dixie . Thank you very much!
Sondra Hoover
Everyone I had contact with was phenomenal. They were caring, compassionate, thorough, easy to communicate with and made a hard time less painful. Thank you
Vic Luis
They were kind and caring and very helpful in a bad situation! I recommend calling them
Jennifer Ball
They were amazing during my painful time. They were respectful and compassionate. I will call them every time during my loss.
Carsyn Birker
iβm honestly scared to comment since reading the replies to most negative reviews but i called to simply ask about services , accidentally they hung up on me while transferring and they did clarify that was what happened when i called back but they seemed in a rush. every other place iβve called today could atleast put a fake compassionate tone in their voice , they made it seem like this is just another business not a place that can deal with passed loved ones. not to mention they hung up so fast if i did have another question (which i did) id have to call a THIRD time which i wonβt be. slow down a little and show some emotions please. i know everyone wonβt be like that but this is your business and youβre dealing with deceased family members sometimes not just random strays. take the time the slow down and show compassion please.
Emily Burtis
I had a great experience! The staff were kind and made sure I knew that my beloved pet was in good hand for their final journey of life.
Peggy Brunner
Wonderful caring staff. I recommend highly.
Michael Campbell
Was an excellent experience the young man was very professional and kind made the process of us losing a family member much easier very much appreciated definitely will recommend your company to other people that lose one of their family members are in the same situation that I run into have a great day
Francisco Diaz
Very cordial. They took good care of both our puppies. Very grateful for their care.
Benjamin Valenzuela
They were kind. the process was easy and they were over $100 cheaper than going through my vet.
Alicia P.
I would highly recommend this company. Not only do they have the best pricing I've found, they are courteous and compassionate, and are extremely honest and answer any questions about the process.
Truckin Honey
Tried calling about a stray dog at the JBS plant. Got a recording saying they wre not able to.take.my call and to leave a voicemail. Got to.the voicemail and the box was full.Nobody answers the phone anymore. Even when it concerns animals.Go ahead and tell.me what you told..someone 3 months ago,'we don't know you etc.' How can you 'know' me when you wont answer your ohone or listen to your messages?!
Nydelinne Murillo
They took care of my sisters pet cat and made sure she was in good hands
Charlotte Whitmore
Very passionate, convenient, and fast.
Rita Villegas
My dog currently has RABIES . IT IS 1030 PM AND NOBODY IS ANSWERING ME THIS IS AN EMERGENCY AND NOBODY IS HELPING ME. IF YOU SEE THIS REVIEW, I SUGGEST YOU CONTACT ME ASAP, MY NAME IS MARGARITA VILLEGAS AND YOU SURELY HAVE MY NUMBER ON ONE OF YOUR VOICEMAILS, SINCE I HAVE LEFT OVER 4 OF THEM.
kaylee tyner
Very kind and professional place, zero hassle and the gentleman in front could not be any sweeter in a time of such grief.Thankyou
michaela Turner
Worst people ever. Robert young is very rude and has bad customer skills. Not helpful. And doesn't want to help. I don't know how he is a manager. I would fire him on the spot!!!
Alex Cordova
Great family owned business.
Astrid Cox
Very nice, clean place and very nice and loving people, thank you so much for your help with my hairy daughter.God Bless You guys
Scott Duquesnel
Very compassionate team, took care of us and our fur baby when he passed. Would have given 5 stars, but my wife and I seeing the tech that did the pick up putting our baby in a trash bag was jarring.
Debi Smith
My sweet girl died at home and they came and picked her up and took her to be cremated. I got her ashes back in a beautiful box. Everything was done quickly and made losing my baby a little easier
KATRINA OSUNA
Sadly I canβt put 0 stars. I used this company when my dog passed and was told that they would call when his ashes were ready. 4 weeks passed and I hadnβt heard anything, checking my phone, email, and vm and nothing. So, I called and the gentleman on that answered the phone was courteous and in the middle of our conversation some girl supposedly the βsupervisorβ jumps on the phone with a real condescending tone and states that she is the one that makes the calls and she must have been given a bogus number or my voicemail was full and she couldnβt leave a message, and I said no I did not give a bogus number nor is my voicemail ever full. And then she hung up on me. And when my husband and I picked up our dogs ashes I asked her why sheβs so rude and weβre customers and donβt deserve to be treated that way and her response was βwell you got your animalβ, and then proceeded to shut the door in our faces. Never use these people.
Rhonda Williams-Harney
Thank you for the care of my baby of 15 yrs.. she was always a good dog and I wanted the best for her. I appreciate you for making her passing better for me.
Alice Vargas
They were so compassionate with us and took care of our need and I thank them very much for being there for us
Becca Roberts
We have used All Animals twice now and they are amazing to deal with especially in our sadness. Very professional, caring and they provide a great service, would highly recommend them!
Ron Hartman
They made the process of handling the death of a loved pet. The cremains were returned in a beautiful wooden box with a personalized tag. Everyone that i dealt with was respectful and understanding
Amy Solimine
I just lost my daughter Lexilou she was the best and fisty little girl the people at this Facility was kind compassionate caring and very . Very reasonable in The cremation of my Lexi lo I felt very comfortable in recommending these people with 5 stars And to top it all off it was on a Sunday and she died at home And the gentleman on the phone was just very accommodating and nice Thank you for your service
Finding God
Thank you! My dog a passed away at home and the team treated my Moshee with such kindness, and love. They helped me with picking him up and for cremation.Even the driver was so caring picking him up when I was falling apart with grief and lovingly returned my Moshee to my door. In a beautiful wooden box with his name on it.I truly appreciate it.
Annette Acosta
Unfortunately our family dog of 16 years passed away in my arms the most heartbreaking thi nk ihaveever had to. Witness .. I never had to go thru this. I started making calls early morning a gentleman. Who was the answering person for A..A.R.T..in glandale. Waa so nice and said well take care o f everything...then I turned this over to my sig other...between this moment all was great then my sigothere and his sister had to deal with so much ..after the person came tho our house I was told I all went to rap..not time too our beloved pup and everyone's feelings .what can say is after 3_4 days the owner Rob young demanded us Togo get Ed.. NOW..we got there 20 min herefused to answer door waiting for help.. eventually hour half later the other game .the pushed my nedon a rackety table..asked me I I wanted to make sure it was my dog..both of the men just stood me a d my boyfriend had to tear into two regular plastic bags And his beautiful face popped out..my dear lovely dog..my heart broke I cried and cried than Rob you has the frickin nerd to say...with his hands crossed....you have a. Nice day at that point I about threw up...we had to get our 90 lbdead lab in my truck they wouldn't wait for the better coming in five min. Horrible experience I have ever had anything like t his happen I sure hope they listen and maybe take accountability for there a tions if I could give a minus star I would.please read all reviews I'm sure you will find a better place!!!!!!!!! This place is sad
Brooke
I called to ask what to do about a kitten I found that is obviously not a stray feral vary and the person who answered was so rude and told me to just take her to the county shelter! This plane is no help at all!
Judy Davis
Your staff was very caring in my time of. The loss of my cat. I would use your services again.
Ruth Eiermann
Compassionate, caring and affordable
Sonya Becenti
Very nice young man helped us. Understood our mourning and was very nice
Chris Nav
It's called a all animal rescue but they denied a kitten when I brought it over . And they opened the door and laugh. Sry for caring about animals.
Lorelei Kohnke
We had a tragedy and these people were wonderful and sensitive.
Ebone Faith
Zero stars!! I Will be reporting this company. Please take your beloved pets somewhere else.
Mary Zander
On a terrible day, this service made our day a little more bearable. We were in Surprise and they picked up in a timely manner.Positive Responsiveness Services Service not listed β¦More
Trenton
Such friendly and caring staff here and also very affordable. Thanks for being there for me and my family.
Arturo Delgado
Fast friendly and affordable. Kind compassionate and caring.
Ron Tanner
They were very kind and comforting with the loss of our dear dog.
Sonja Carden
If you have an emergency, don't call them! Needed assistance with a found hurt animal and they've never responded to my voicemail. Luckily AHS was more responsive and helpful.Edit:In your response you are saying that you do not pick up hurt strays. That's fine but you could at least have returned my call. But thanks for trying to blame me, way to go!
AJ Medina
I have called numerous times and always get voice mail. I have sent an email detailing my needs and still no response. Looking at other reviews on this business indicates the same trends demonstrated; lack of response. As a potential paying customer, I am seeking other providers to help me. I would suggest you do the same and skip this business. You will be better served doing so.
Erika Adams
Second scenario (1/12/18):I called to get assistance with their pet ambulance service that is supposedly available 24/7 or at the very least from 8 AM TO 1 AM Mon-Sun. I called very after 9 on Friday morning because I was not able to transport my dog to an emergency vet without assistance (she is at least 70 pounds and she had been bleeding from what I later found out was pyometra). I left two messages, detailed with my name and number. I even emailed the customer service email provided on their website and I am still receiving mail delivery error messages 4 days later. I am starting to doubt that this is even a real company. And I urge everyone who is reading this to please look elsewhere for assistance. I called on Friday 1/12/18 and it is now Monday 1/15/18. I don't need their help any longer and I don't want some BS response from them either. I tried to give a second chance but you have blown it once again. Perhaps you shouldn't false advertise or claim to offer services you don't actually offer. This is the last time I will ever reach out to this company. I am DONE.First scenario (7/8/17)I called multiple times on Saturday night (7/8), the first being at 8:20pm. I was sent to voicemail and completely overwhelmed by grief, left a voicemail with my info between sobs. Tried calling numerous times later that night with the same "We are experiencing high call volumes" message, which I knew was bogus. Checked the website just to confirm that they are supposedly available Monday through Sunday from 6 AM to 1 AM for animal pickup and emergency services only. Seeing as my dog of 8 years passed away and the weather isn't too forgiving when it comes to decomposing, I ended up calling another company to assist. They picked up the phone right away, expressed their condolences, and scheduled pick up the next morning (since I waited so long for a call back from this company). I hate to say "Thank God it wasn't an emergency and my dog had already passed" but really, I should. I decided to check the reviews on this company and the responses from this company lack empathy and understanding. All I read are justifications and victim blaming. Its completely unprofessional and unnecessary. You would not treat human beings grieving another human like this and you certainly should not do the same to a human being grieving a pet who is very much like family. I hope you develop better methods of communication so that this doesn't happen to another grieving customer. It is Sunday (7/9) at 5 PM and I have yet to receive a call back. I am thankful I trusted my instincts and contacted another company. DO BETTER.
Armando Mercado
Worst experience ever! The owner showed up drunk and with a black bag as if ready to take out the trash. All our children/grandchildren were there weeping and he just ignored them and because of his intoxication was loud and rude. I posted on his FB page, he "liked" it then deleted the post! DO NOT USE HIM. My fault I should of asked for referrals. I did receive an amazing one and what a difference this morning, I can have peace now.
Collin Kellner
Very polite staff, I dropped of my recently deceased cat βmeowsallotβ and I was in and out in 5 minutes. The urn and paw print was ready for pick up in just 2 weeks! Thanks A.A.R.T!!
John Heller
My pet passed away at 930pm on 4/3/17...i called to have the body picked up and got the voicemail...i left all the necessary info and waited for a return call...245am came around and still no call back. For a 24hour pick up and removal company you sure are bad at returning calls to greiving pet parents.
Jerry Olivo
This was a very difficult experience for me but this company made me feel at ease and they took very good care of my cat bandit. I would highly recommend them
Alicia Cayetano
The person who took care of me was a young man. And he did it with a lot of patience and told us words of support for the loss of our little friend.
Nicole Hahn
If I could give this place a 0 star I would but disappontedly I give them a 1... their website states that they provide burial services due to the fact that they understand that not everyome can afford pet cremation but when I called they stated they only do that for strays or pets hit by cars..? Makes no sense to me lost my buisness.
gina basinger
whoever in the world is replying back to the reviews on this page needs to get themselves checked and talk to people properly.
Libni Ortega
Worse place ever to get help when needed thanks to so called supervisor needs to get Her job taken away if thatβs how she does her job
rosalie burgoyne
I called about a stray dog and they were very rude to tell me I called the wrong number and hung up
Xavier Niesen
Found a random kitten outside of a grocery store and went to bring it to this place and they quickly turned it away
Jesse Navarrette
Tech was excellent..very professional and considerate..thx
Laurie Trueblood
Never returned my call. Went to the humane society they responded immediately
William βBillβ Schultz
The person answering the phone couldnt help me find someone to help take an injured dog to help, but she gave me a number that could
Ebby C
Extremely rude! Extremely inconsiderate. Money hungry. Save yourself the headache.
Adele Pugliese
I just wish I had known about the paw print. I would have liked that.
Staff Grabber
Great service and nice people.
Benjamin Valenzuela
They were kind. the process was easy and they were over $100 cheaper than going through my vet.
Alicia P.
I would highly recommend this company. Not only do they have the best pricing I've found, they are courteous and compassionate, and are extremely honest and answer any questions about the process.
Truckin Honey
Tried calling about a stray dog at the JBS plant. Got a recording saying they wre not able to.take.my call and to leave a voicemail. Got to.the voicemail and the box was full.Nobody answers the phone anymore. Even when it concerns animals.Go ahead and tell.me what you told..someone 3 months ago,'we don't know you etc.' How can you 'know' me when you wont answer your ohone or listen to your messages?!
Nydelinne Murillo
They took care of my sisters pet cat and made sure she was in good hands
Charlotte Whitmore
Very passionate, convenient, and fast.
Rita Villegas
My dog currently has RABIES . IT IS 1030 PM AND NOBODY IS ANSWERING ME THIS IS AN EMERGENCY AND NOBODY IS HELPING ME. IF YOU SEE THIS REVIEW, I SUGGEST YOU CONTACT ME ASAP, MY NAME IS MARGARITA VILLEGAS AND YOU SURELY HAVE MY NUMBER ON ONE OF YOUR VOICEMAILS, SINCE I HAVE LEFT OVER 4 OF THEM.
kaylee tyner
Very kind and professional place, zero hassle and the gentleman in front could not be any sweeter in a time of such grief.Thankyou
michaela Turner
Worst people ever. Robert young is very rude and has bad customer skills. Not helpful. And doesn't want to help. I don't know how he is a manager. I would fire him on the spot!!!
Alex Cordova
Great family owned business.
Astrid Cox
Very nice, clean place and very nice and loving people, thank you so much for your help with my hairy daughter.God Bless You guys
Mei Lin
Extremely compassionate.
Lizette Rivera
I like it a lot
Unae Tielking
Jc Cj
Ale Alejo
Shannon βShaeβ Katz
Angelica Meza
yessenia medrano
Stephany Marie
ricardo β1975momoneyβ garcia
Brooke
I called to ask what to do about a kitten I found that is obviously not a stray feral vary and the person who answered was so rude and told me to just take her to the county shelter! This plane is no help at all!
Judy Davis
Your staff was very caring in my time of. The loss of my cat. I would use your services again.
Ruth Eiermann
Compassionate, caring and affordable
Sonya Becenti
Very nice young man helped us. Understood our mourning and was very nice
Chris Nav
It's called a all animal rescue but they denied a kitten when I brought it over . And they opened the door and laugh. Sry for caring about animals.
Lorelei Kohnke
We had a tragedy and these people were wonderful and sensitive.
Ebone Faith
Zero stars!! I Will be reporting this company. Please take your beloved pets somewhere else.
Mary Zander
On a terrible day, this service made our day a little more bearable. We were in Surprise and they picked up in a timely manner.Positive Responsiveness Services Service not listed β¦More
Trenton
Such friendly and caring staff here and also very affordable. Thanks for being there for me and my family.
Arturo Delgado
Fast friendly and affordable. Kind compassionate and caring.
David Robbins
evae chavez
Patrick Mawby
Carol Mccall
yohanka navarro lassalle
Richard Gambill
Jim Nolen
Jessica Barns
Linda Kumar
gabriela villa
gina basinger
whoever in the world is replying back to the reviews on this page needs to get themselves checked and talk to people properly.
Libni Ortega
Worse place ever to get help when needed thanks to so called supervisor needs to get Her job taken away if thatβs how she does her job
rosalie burgoyne
I called about a stray dog and they were very rude to tell me I called the wrong number and hung up
Xavier Niesen
Found a random kitten outside of a grocery store and went to bring it to this place and they quickly turned it away
Jesse Navarrette
Tech was excellent..very professional and considerate..thx
Laurie Trueblood
Never returned my call. Went to the humane society they responded immediately
William βBillβ Schultz
The person answering the phone couldnt help me find someone to help take an injured dog to help, but she gave me a number that could
Ebby C
Extremely rude! Extremely inconsiderate. Money hungry. Save yourself the headache.
Adele Pugliese
I just wish I had known about the paw print. I would have liked that.
Staff Grabber
Great service and nice people.
Jose Chavarria
Kenzie Butler
Lindsay Daly
Raul Tautimez
Aleesha Anderson
Eric M
Daniel Silva
mark reynolds
Casey Daniel
Rocio Vega
Mei Lin
Extremely compassionate.
Lizette Rivera
I like it a lot
Unae Tielking
Jc Cj
Ale Alejo
Shannon βShaeβ Katz
Angelica Meza
yessenia medrano
Stephany Marie
ricardo β1975momoneyβ garcia
Susan B
Snows Animals
Samantha Wells
Eddie Felix